Action plans

The action plan is a short, sharp kick that's intended to get the blood flowing and open people up for changes in both attitude and the way the organisation works.

An action plan is concrete with specific steps to be taken.

Often it will be about promotion, client contact and appearances (where appearance symbolises reality, for example a front counter).

Sometimes action plans will address specific bottlenecks.

The intended outcome is always to show people that positive change is possible and that it is happening.

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