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KYC (Know Your Customer) and AML (Anti-Money Laundering) are the regulatory frameworks that determine who can open an account and what counts as normal vs suspicious activity. Glide’s approach: do the work properly so you’re not surprised, document it transparently so you understand what we check, and don’t add gold-plated friction beyond what regulation requires.

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What we check on opening

For a personal account:
  • Government-issued ID — passport, driver’s license, or national ID.
  • Live selfie — matched biometrically against the ID photo.
  • Country of residence — verified against the ID country and any address proof we ask for in higher-tier KYC.
  • Sanctions screening — your name + DOB + country are checked against global sanctions lists (UN, OFAC, HMT, EU, MAS, HKMA).
For a business account, additionally:
  • KYB on the entity — legal name, registration number, country of incorporation, regulatory status if applicable.
  • Beneficial owner KYC — for any individual with >25% ownership.
  • Business activity description — we use this to set transaction-monitoring baselines (a remittance company has different patterns than a SaaS).

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Tiers of KYC

You move up tiers automatically when activity warrants, or on request. Most users sit at Standard indefinitely.

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Continuous sanctions screening

Sanctions screening doesn’t stop after onboarding. We re-screen:
  • Every counterparty on every outbound payment.
  • Every on-chain destination address against the chain-analytics provider’s flagged-cluster lists.
  • Every account holder periodically against updated sanctions lists.
If a screening hit triggers, the relevant transaction (or, in some cases, the account) pauses pending review. You’ll see a clear notice in the dashboard explaining what triggered and what’s needed to resolve. Most resolutions are same business day; we don’t hold accounts indefinitely without explanation.

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Transaction monitoring

Beyond sanctions, we run transaction monitoring — pattern analysis that flags transactions that look unusual against:
  • Your account’s baseline (declared activity, historical patterns).
  • Industry-typical behavior for your business type.
  • Known patterns of laundering, fraud, and account-takeover.
A flag is not a block. Most flags resolve into “this is fine, the model didn’t recognize it.” A small fraction escalate to manual review. An even smaller fraction become regulatory reports filed with the appropriate authority.

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What we report

In some jurisdictions, we’re required to report:
  • Threshold reports — transactions above local-law thresholds (e.g., $10,000 in cash-equivalent in some jurisdictions).
  • Suspicious activity reports (SARs) — transactions that meet local-law suspicion criteria.
Filing a SAR doesn’t mean you’ve done something wrong. It means a pattern matched a regulator-defined trigger. We file as required by law and we don’t notify you (because the reports are confidential by design, in every jurisdiction).

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What we don’t do

  • Don’t share your transaction data with adtech, credit bureaus, or commercial counterparties.
  • Don’t sell our anti-fraud signals as a service.
  • Don’t freeze accounts capriciously. A freeze always has a documented reason and a documented resolution path. You get notified at freeze time with the reason in plain English.
  • Don’t deny based on country of birth or nationality. We deny based on documented compliance criteria (sanctions, country of residence in OFAC-sanctioned territory). Your nationality alone isn’t a deny criteria.

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How false positives are handled

Sanctions screening isn’t perfect. Common-name false positives (someone shares a name with a sanctioned individual) happen. When they do:
  • The transaction holds while we verify identity disambiguation (typically same business day).
  • We may ask for a copy of an ID to confirm you’re not the sanctioned individual.
  • Once confirmed, the transaction releases and the false-positive flag is suppressed for future transactions on the same account.
We track our false-positive rate quarterly and share it in the regulatory snapshot.

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Reporting fraud or unauthorized activity

If you see activity on your account you didn’t authorize, report it immediately:
  • In-app — Security → Report fraud. This routes to a dedicated fraud queue.
  • Email — security@axtior.com.
  • Phone — for high-stakes situations, your relationship manager (business accounts) or our 24/7 fraud line (in-app).
Provisional account freeze and credit reversal are typically same-day for clear fraud.

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