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If something’s wrong with a charge on your Glide card, file a dispute. We’ll work with Visa and the merchant on your behalf. Most disputes resolve in 30–90 days; many resolve faster.

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When to file a dispute

You can dispute a charge for any of these reasons:
  • Unauthorized — you didn’t make this charge and don’t recognize the merchant.
  • Duplicate — you were charged twice for the same purchase.
  • Wrong amount — the charge doesn’t match the receipt or what was agreed.
  • Not received — you paid for something that never arrived.
  • Defective or not as described — the goods or services didn’t match what was advertised.
  • Subscription cancelled but still billed — you cancelled but the merchant kept charging.
Try to contact the merchant first for non-fraud cases. Most disputes resolve faster if the merchant just refunds you directly.

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How to file

1

Find the charge

From your dashboard, tap the transaction (in your card history or in your activity feed).
2

Tap Dispute this charge

The dispute form opens with the charge auto-populated.
3

Pick a reason and add detail

Choose the dispute reason that fits. Add any context that helps — an order number, a screenshot of the listing, the merchant’s response if they refused to refund, a copy of the email you sent to cancel.
4

Submit

Glide files the dispute with Visa. We notify the merchant. The provisional credit lands in your account in 1–3 business days while the investigation runs.

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What happens next

If the merchant wins the dispute, the provisional credit reverses. You can appeal once with new evidence.

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Fraud disputes

For unauthorized charges, the dispute is fast-tracked: provisional credit is immediate, and the card is auto-frozen pending replacement. Tap Replace card from the same screen to issue a new one with a new PAN. If we detect a pattern (e.g., multiple unauthorized charges in a short window), we’ll proactively freeze the card and notify you. Don’t wait for us — if you see a charge you don’t recognize, freeze immediately and dispute.

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What you don’t pay

Glide doesn’t charge a fee for filing a dispute. Visa’s chargeback fee, where applicable, is paid by the merchant.

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Tips that help your dispute win

  • Have a paper trail. Save receipts, emails, screenshots, and any cancellation confirmations.
  • File quickly. Visa requires disputes within 60–120 days of the charge depending on reason.
  • Try the merchant first. A clear “I asked for a refund and they refused” record helps the dispute.
  • Be specific. “Charged 500,ordered500, ordered 50 product” is stronger than “wrong amount.”

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