If something’s wrong with a charge on your Glide card, file a dispute. We’ll work with Visa and the merchant on your behalf. Most disputes resolve in 30–90 days; many resolve faster.Documentation Index
Fetch the complete documentation index at: https://glide-9da73dea.mintlify.app/llms.txt
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When to file a dispute
You can dispute a charge for any of these reasons:- Unauthorized — you didn’t make this charge and don’t recognize the merchant.
- Duplicate — you were charged twice for the same purchase.
- Wrong amount — the charge doesn’t match the receipt or what was agreed.
- Not received — you paid for something that never arrived.
- Defective or not as described — the goods or services didn’t match what was advertised.
- Subscription cancelled but still billed — you cancelled but the merchant kept charging.
How to file
Find the charge
From your dashboard, tap the transaction (in your card history or in your activity feed).
Pick a reason and add detail
Choose the dispute reason that fits. Add any context that helps — an order number, a screenshot of the listing, the merchant’s response if they refused to refund, a copy of the email you sent to cancel.
What happens next
| Stage | What you see | Timeline |
|---|---|---|
| Provisional credit | Funds returned pending investigation | 1–3 business days |
| Merchant response | Merchant has 30 days to provide evidence | Up to 30 days |
| Visa decision | Win or loss based on Visa’s rules | 30–90 days total |
| Resolution | Provisional credit either becomes permanent (you win) or is reversed (merchant wins) | At decision |
Fraud disputes
For unauthorized charges, the dispute is fast-tracked: provisional credit is immediate, and the card is auto-frozen pending replacement. Tap Replace card from the same screen to issue a new one with a new PAN. If we detect a pattern (e.g., multiple unauthorized charges in a short window), we’ll proactively freeze the card and notify you. Don’t wait for us — if you see a charge you don’t recognize, freeze immediately and dispute.What you don’t pay
Glide doesn’t charge a fee for filing a dispute. Visa’s chargeback fee, where applicable, is paid by the merchant.Tips that help your dispute win
- Have a paper trail. Save receipts, emails, screenshots, and any cancellation confirmations.
- File quickly. Visa requires disputes within 60–120 days of the charge depending on reason.
- Try the merchant first. A clear “I asked for a refund and they refused” record helps the dispute.
- Be specific. “Charged 50 product” is stronger than “wrong amount.”